Effective Date: February 14, 2025
At GS Enterprises, we strive to provide high-quality skincare products. If you are not satisfied with your purchase, we have a fair and transparent refunds and returns policy to assist you.
1. Eligibility for Returns
1.1 We accept returns only for damaged, defective, or incorrect products.
1.2 The product must be in its original, unused, and unopened condition. Used or tampered products will not be eligible for returns.
1.3 Returns must be requested within 7 days of receiving the product.
2. How to Initiate a Return
2.1 To initiate a return, email us at g.s_enterprises@yahoo.com or call us at +919152585058 with the following details:
- Order number
- Reason for return
- Clear images of the damaged/defective/incorrect product
2.2 Once we review your request, we will provide further instructions for return shipping.
3. Return Shipping and Costs
3.1 Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged, defective, or incorrect product).
4. Refund Process
4.1 After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
4.2 Approved refunds will be processed within 5-7 business days and credited to the original payment method.
5. Exchange Policy
5.1 Exchanges are only available for defective or incorrect items.
5.2 If you need an exchange, email us at g.s_enterprises@yahoo.com, and we will guide you through the process.
6. Non-Returnable Items
6.1 The following items are non-returnable for hygiene and safety reasons:
- Opened or used skincare products
- Gift cards and promotional items
7. Contact Information
For any questions regarding returns and refunds, reach out to us at:
GS Enterprises
Mahavir Tower, Shop No-7, Sector 6, Ghansoli, Navi Mumbai 400701
Email: g.s_enterprises@yahoo.com
By making a purchase on our Website, you acknowledge and agree to this Refunds and Returns Policy.